Confidently depend upon our customized CRM software. Its functionality and algorithms serve with uniform standards. Helping you fetch satisfactory results in time bound manner while keeping all kinds of contingencies in check. Decision to subscribe to this software will benefit you in multiple ways.
Customer interaction management is a tool to manage your business in a professional way, when the key KRA is to fulfil the customer goal. It enhances your business in all aspects. Digitech’s CRM platform manages the customer's Sales, Support, Services, HRM & Quality.This platform automates your processes, especially in tech support vertical, travel, lead generation and where customer complaint management or Ticket management is playing a crucial role in sustaining the customer in the long run. Digitech’s platform gives you privileges to mask the end customer’s CLI on agent interface thus minimizing your data theft. Digitech is an open platform, where you can integrate any third-party telephony system or platform. Digitech’s platform has two separate dashboards (one for the CRM and other one for dialer) customer can manage all activities from a single window.
Digitech’s platform is available as both SaaS & on-premise models. Customer can deploy at a moment’s notice without incurring any considerable costs. This platform offers you the convenience of flexibility and scalability within a short interval of time.
The finest point of Digitech is easy integration with any third-party platform to increase the efficacy manifold. Our developers have provided dedicated settings and functions options in our Customer Relationship Management software to ensure that none of the subscribers face any kind of problemsin completing their task.
The efficiency and functionality of our solution lets you manage the entire lead management cycle seamlessly. Our Customer Relationship Management software anticipates the multiple stages to ensure that every sales cycle delivers transparent results real time. Our software is also capable of generating detailed reports.
You can rely upon our solution for email management with escalation matrix and advanced routing workflows.
The Digitech solution comes with a customizable home screen and multi dashboard settings to ensure that the respective user is getting all the functions and buttons of choice at their home screen. This aspect of the Customer Relationship Management software ensures a significant reduction in service time.
With its array of features and functions, our solution is very convenient to use. The features of this diligently created Customer Relationship Management software will be beneficial for your organization on multiple grounds.
Our solution enable businesses to make use of customer interactions with a ticketing system, which allows the support teams to work the contact sources into their modern customer service workflows. It also makes it possible for support personnel to be more strategic with their support, especially with features like call recordings, smart internal routing, customer history and automatic ticket creation and text services.
Our solution supports real-time decisions backed by real-time data. Interactive dashboards crunch data down to a granular level, including wait time, hold time, and abandoned calls, so managers can adapt to any fluctuations. It also lets you Track and measure operational performance thereby helping you understand how a particular support channel fits into your multi-channel support strategy.
You can depend upon us for a transparent and convenient Campaign Management system. With easy to use UI (User Interface), our Customer Relationship Management solution helps all users with its consistent standards.
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